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Frequently Asked Questions

We hope you will find the answer to your question listed below. If you require further information please call or email.


  • Does the netCORE Cleanmail service add any delay to my incoming emails?

    Hardly! The netCORE Cleanmail service may delay your email by a few seconds, but not more than a minute. Email with large attachments, can be delayed up to about a minute or so because of the time it takes to do the scanning for viruses and spam. MORE


  • What virus scanners does the netCORE Cleanmail service use?

    We use multiple commercial scanners. [ClamAV, F-Prot, Commtouch ] This combination of scanners has been selected for their differing approaches to virus detection, which ensures we are capable of catching all types of viruses, past, present and … MORE


  • What does netCORE Cleanmail do with my spam?

    Clearly, the benefit to using a service provider to block spam and virus threats is removing unwanted messages from your network, freeing bandwidth and server processing time. However, if the only option for spam handling is to flag the offending … MORE


  • Does the netCORE Cleanmail solution guarantee uptime and availability?

    netCORE Cleanmail guarantees 99.999 percent service availability and historically has delivered 100 percent availability. Email is a critical method of communication for businesses; a true enterprise-class solution must be unshakable in its … MORE


  • Can I remove the netCORE Cleanmail virus checks for certain users ?

    Sorry, netCORE Cleanmail does not exempt any incoming mail from virus checks. MORE


  • Where does netCORE Cleanmail get spam for analysis?

    To guarantee that we always have a generous supply of spam to analyse, we do all of the following (and more) to ensure a steady flow of spam: (WARNING: The following actions are guaranteed to generate spam. We strongly suggest you don't try … MORE


  • What requirements do I need to meet in order to use the netCORE Cleanmail service?

    1. You must have your own mail domain, such as mybusiness.co.nz The mail domain is exclusive to your business and is not shared or available to the general public. 2. You must have your own mail server. This server can either be hosted by your ISP, … MORE


  • Will the netCORE Cleanmail Messaging Service work with our existing mail system?

    Yes! No matter what e-mail platform you use, Microsoft Exchange, Outlook, Lotus Notes, or something else, the netCORE Cleanmail Service is 100% compatible! You simply redirect your incoming e-mails to the netCORE Cleanmail Operations Center (NOC) … MORE


  • What changes do I have to make to my system(s) to use netCORE's Cleanmail solution? Will I have to change anything on my firewall?

    Your domain administrator will make a single change to your DNS record by redirecting your Mail Exchange record to netCORE. This will allow for all of your domain e-mails, to be routed through the netCORE Messaging scanners first for detection and … MORE


  • Most of our employees have desktop virus protection, why would we need the netCORE Cleanmail Service?

    While it is very important to have up-to-date virus protection on the desktop, virus entry points are changing, with an increasing number of viruses entering via the Internet and via e-mail. Moreover, the most destructive viruses enter through … MORE